Privacy Policy

Who we are

Vasrefil Limited (RC 9572184) is a company registered in Nigeria. We are building Vasrefil Business, a platform that helps service businesses manage bookings, payments, reminders and customers. For the purposes of this policy, Vasrefil Limited is the data controller for the information you give us on this site.

Registered address: 14 Tokosi Street, Surulere, Lagos, Nigeria
Email: info@vasrefil.com

What we collect

When you join the waitlist, we collect the information you enter in the form:

• Your first name
• Your business name
• Your WhatsApp number
• Your type of business
• The state your business is in
• How many staff you have
• Your email address, if you choose to give it
• How you take bookings today, if you choose to tell us
• Your Instagram handle, if you choose to give it

We also receive the date and time you submitted the form. We do not ask for, and you should not send us, payment details, identity numbers or any information about your customers.

We also record how you found the waitlist: the link or campaign you came from (for example, an Instagram post or a flyer), the website that referred you, the first page you visited, whether you used a phone or a computer, and, if you choose to tell us, how you heard about Vasrefil. This is stored with your waitlist details.

How we use your information

We use your information only to:

• Contact you about early access to Vasrefil Business, mainly on WhatsApp, and by email if you gave us your address
• Invite you to try Vasrefil Business when it is ready for your type of business and city
• Understand which kinds of businesses are interested, so we build the right features first
• Understand how people find and use this site, so we can improve it and focus on the channels that work

We do not sell your information, and we do not use it for advertising.

Our legal basis

We process your information on the basis of your consent, which you give when you submit the waitlist form. You can withdraw your consent at any time (see "Your rights" below). Withdrawing consent does not affect anything we did with your information before you withdrew it.

We use analytics and recordings on this site, including for visitors who do not join the waitlist, and record how you found the waitlist, on the basis of our legitimate interest in understanding how the site is used and improving it. You can ask us to stop at any time using the contact details below.

Who we share it with

We do not sell or rent your information to anyone. We share it only with service providers who help us run this site and the waitlist, and only as much as they need to do that work:

• A hosting provider that rents us the servers this website and the waitlist database run on. We manage these servers and the software on them ourselves. The provider supplies the hardware and does not use your information.
• Messaging providers we use to contact you on WhatsApp or by email.

These providers are only allowed to use your information to provide their service to us. We may also disclose information if the law requires us to.

Where your information is stored

Your waitlist information is stored on servers we manage, located in the European Union, where strong data protection laws apply. Analytics data and recordings are stored on the same servers. This means your information is stored outside Nigeria. Messaging providers may also process your information outside Nigeria when they deliver our messages. Where your information is stored or processed outside Nigeria, we take reasonable steps to make sure it stays protected, as required by the Nigeria Data Protection Act 2023.

How long we keep it

We keep your waitlist information until Vasrefil Business launches for you and for up to 12 months after that, so we can follow up on your interest. If you sign up for Vasrefil Business, your account will be covered by the separate terms and privacy policy for the product. If you ask us to delete your information, we will delete it sooner (see below).

Cookies and analytics

We use Umami, a privacy-focused analytics tool that we host on our own servers, to understand how people use this site: how many people visit, which pages and sections they view, which buttons they tap, how quickly pages load and where the form is abandoned. Umami also records general details such as your browser, device type, screen size, language and approximate location based on your connection. Umami does not use cookies and does not track you across other websites. We use this information only to improve the site and the product. We do not use advertising trackers.

Umami also records clicks, taps and scrolling, which we combine into heatmaps. For a sample of visits, it also records a replay of how the page was used, including mouse movements. We use these to find parts of the page that confuse people. Anything you type into the form is hidden in these recordings, and so is any part of the page that shows your details. Recordings are deleted after 30 days.

To remember which link brought you here until you submit the form, your browser keeps a small note for that visit only; it is deleted when you close the tab.

If we add other analytics or advertising tools in future, we will update this section first and, where required, ask for your consent before they run.

How we protect your information

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) to this site and access controls on our systems. No system is perfectly secure, but we work to keep your information safe and will act promptly if anything goes wrong.

Your rights

Under the Nigeria Data Protection Act 2023, you have the right to:

• Ask what information we hold about you and get a copy of it
• Ask us to correct information that is wrong or incomplete
• Ask us to delete your information
• Ask us to stop or limit how we use your information
• Withdraw your consent at any time
• Ask us to send your information to you or to another organisation in a common format

To use any of these rights, or to be removed from the waitlist, email info@vasrefil.com or reply STOP to any WhatsApp message from us. We will respond within 30 days.

If you are not happy with how we handled your information, you can complain to the Nigeria Data Protection Commission (NDPC). We would appreciate the chance to sort it out with you first.

Children

The Vasrefil Business waitlist is for business owners and is not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has given us their information, contact us and we will delete it.

Changes to this policy

If we change this policy, we will update the date at the top of this page. If the change is significant, we will tell you on WhatsApp or by email before it takes effect.

Contact us

Vasrefil Limited (RC 9572184)
14 Tokosi Street, Surulere, Lagos, Nigeria
Email: info@vasrefil.com